Customer Advisory

Rewards Your Way

Dear Customer, We are currently experiencing technical difficulties with our Rewards Your Way website. As a result, you may be unable to access your reward points and other card information via the platform. Please note however, that your credit card and reward points remain unaffected.

We are working with our service provider to resolve the issue in the shortest possible time and will update you as soon as operations are back to normal.

We apologize for the inconvenience this may cause.

Please call Customer Care if you need immediate assistance at 888-CALL-FGB (225-5342).

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Rewards Your Way

RETURN & EXCHANGE POLICY

If a Reward item is defective, damaged or delivered to you in error, you should notify FGB and return the item to the merchant within five (5) days.


The Bank will credit your Rewards Account by the number of Points redeemed for the item, on receipt of confirmation from the Participating Retailer/Merchant that the item was returned and that the basis for returning the item was reasonable.


Some Rewards such as Gift Certificates, however, cannot be returned once redeemed.

About

FGB Credit Cards

FGB Visa Classic Card
FGB Visa Gold Card
FGB Visa Platinum Card
FGB Visa Corporate Card
FGB Visa Business Card

contact info
  • 2 St. Lucia Avenue (3rd Floor)
  • Kingston 5, Jamaica, West Indies
  • 1-888-CALL FGB (2255-342)
  • fgbrewards@fgb.com
about us

First Global Bank's Rewards Your Way is the first of its kind to be offered in Jamaica with a level of flexibility and convenience that is unparalleled...
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